Shipping Policy
L O I M B I E
Made in Kenya · Bespoke Fashion · Designed with Purpose
Shipping Policy
Loimbie ships worldwide. Because every piece is made to order, our shipping process is a little different from conventional fashion retail — and we think you'll find it's worth the wait.
1. How It Works
Here is the Loimbie order journey from start to delivery:
• Place Your Order — Browse and order through our Shopify store.
• Receive Measurement Guide — You will receive a video guide on how to take your measurements accurately.
• Submit Your Measurements — Upload your measurements via the link provided.
• Measurement Confirmation — We verify your measurements and send you a confirmation email. Production begins at this stage.
• Production — Your garment is handcrafted in Kenya using premium African heritage and global fabrics.
• Dispatch & Tracking — Once complete, your order is shipped and you receive a tracking number via email.
2. Production Time
Please allow 10–21 business days for production, depending on the complexity of the item and current order volume. You will be notified of the estimated production timeline at the point of measurement confirmation.
During peak seasons or promotional periods, production times may be slightly longer. We will communicate any delays proactively.
3. Shipping Times & Carriers
Once dispatched from Nairobi, Kenya, estimated shipping times are as follows:
• East Africa (Kenya, Tanzania, Uganda, Rwanda): 3–7 business days
• Rest of Africa: 7–14 business days
• Europe & Middle East: 10–14 business days
• North America: 10–14 business days
• Rest of the World: 14–24 business days
Loimbie works with reputable international courier partners to ensure your order arrives safely. Shipping carrier details will be included with your tracking information.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the weight of your order. All costs are displayed transparently before payment is completed.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment in real time. If you do not receive your tracking details within 2 business days of the production completion notification, please contact us at hello@loimbie.com.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Loimbie is not responsible for delays caused by customs processes. We will declare all packages accurately and in compliance with international shipping regulations.
7. Unsuccessful Deliveries
If a delivery attempt is unsuccessful due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, the customer will be responsible for any re-delivery costs. Please ensure your shipping address is accurate at the time of ordering.
8. Lost or Delayed Shipments
If your shipment appears to be lost or significantly delayed beyond the estimated delivery window, please contact us at hello@loimbie.com. We will work with our courier partners to investigate and resolve the issue as quickly as possible.
Last updated: April 2026
L O I M B I E
hello@loimbie.com